Got an incident?
Pick the situation. Get the playbook.
Symptom-first guides for the moments when something has already gone wrong. Each one explains what likely happened, the steps to take right now, and how to keep it from happening again.
An employee clicked a phishing link
The next 60 minutes decide the outcome — close the doors, check what was reached, recall payments fast.
An employee leaked customer data
Contain the leak, assess the damage, and prevent the next one — a calm 48-hour playbook.
You got fined for PCI non-compliance
Close the gap the acquirer flagged, document the fix, and stay compliant.
Facing something that isn't listed here? Talk to our team →