Terms of Service

These terms govern your use of Confidanti. By creating an account, subscribing to a paid plan, or otherwise using the service, you agree to them.

The service

Confidanti is a cybersecurity and compliance service for small businesses. It includes exposure monitoring, phishing-awareness testing, incident-response services, and compliance support. The exact features available depend on your plan.

Your account

• You must provide accurate information when signing up.
• You're responsible for keeping your credentials safe and for everything that happens under your account.
• You must be authorized to act on behalf of any domain or organization you add to the service.

Subscriptions and billing

• Plans are billed monthly in advance. The price shown when you subscribe is what you pay.
• You may cancel at any time. Cancellation takes effect at the end of your current billing period — no prorated refunds.
• We may change pricing for new customers at any time. Existing customers receive at least 30 days' notice before a price change applies to their renewal.
• Taxes and currency conversion fees, if any, are your responsibility.

Free phishing test

The free phishing test is offered without obligation. By submitting a domain for testing you confirm that you are authorized to conduct phishing-awareness exercises against that domain and its recipients. We will not send tests to domains we cannot reasonably attribute to you.

Acceptable use

You agree not to:

• Use the service to violate the law or anyone's rights.
• Use the service to test, attack, or probe systems you don't own or aren't explicitly authorized to test.
• Reverse-engineer, decompile, or attempt to access the service's source or infrastructure beyond what's exposed to you.
• Resell or sublicense the service without our written agreement.
• Interfere with other customers' use of the service.

Confidentiality

Each side will keep the other's non-public information confidential and use it only as needed to operate the relationship. This survives termination.

Intellectual property

We retain all rights in the service, our software, brand, and documentation. You retain rights in the data you submit. You grant us the licenses needed to operate the service on your behalf.

Service availability

We aim for high uptime but don't guarantee uninterrupted service. Maintenance windows, third-party outages (e.g. Stripe, Google Cloud, Resend), and force-majeure events may affect availability. Where your plan includes an incident-response SLA, that SLA controls the response-time commitments.

Limitation of liability

To the maximum extent permitted by law: our aggregate liability for any claim arising from or related to the service is capped at the fees you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, even if we knew these were possible.

Indemnity

You will defend and indemnify us against third-party claims arising from your misuse of the service, your violation of these terms, or your infringement of someone else's rights.

Termination

Either side may terminate the agreement at any time. We may suspend or terminate immediately for material breach of these terms or for non-payment. On termination, your access ends; data retention follows the Privacy Policy.

Changes to these terms

We will post material changes here and notify active customers by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

Governing law and disputes

These terms are governed by the laws of Brazil. Disputes will be resolved in the courts of State of São Paulo, except where mandatory consumer-protection law gives you the right to sue in your home jurisdiction.

Contact

Questions about these terms? Email legal@confidanti.com.

Acknowledgement

BY USING THE SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.